Monitoring & alerting
Metrics, logs and traces collected in one place, alerts tuned against real thresholds rather than defaults, and synthetic checks that test the journey a customer actually takes.
Services
Managed Services
The applications, cloud platforms and data pipelines we build do not stop needing attention at go-live. This is that attention, offered as a subscription with named people, agreed response times and a report you can hold us to.
Scope
What we take on
You can hand over a single application, a cloud platform, or the whole estate. Most clients start with the workload that wakes someone up at night and widen the scope once the reporting has proved itself.
Patching & updates
Operating systems, runtimes, container images and dependencies kept current on an agreed cadence, tested in a lower environment first, with an emergency path for a critical vulnerability.
Service desk
A single place for your people to raise an issue, with tickets triaged, tracked to resolution and reported on, rather than requests arriving as messages to whoever is remembered.
Incident management
A defined severity scale, a named person on the bridge, communication while it is running and a written review afterwards that changes something. Not a ticket closed in silence.
Cost & capacity
Monthly review of cloud spend against budget, rightsizing recommendations, commitment planning and an alert when something anomalous starts costing money.
Backup & recovery
Recovery objectives agreed with the business, backups verified rather than assumed, and a restore rehearsed on a schedule so the first real test is not the real thing.
Service tiers
Pick the cover the workload actually needs
Not everything deserves round-the-clock cover, and paying for it everywhere is how managed services get a bad name. We scope tier by workload.
| Tier | Cover | Priority one response | Typically used for |
|---|---|---|---|
| Essential | Business hours, US Eastern | Next business hour | Internal tools, reporting, non-revenue applications |
| Advanced | 24×7 monitoring and on-call | One hour | Customer-facing applications and the platforms behind them |
| Critical | 24×7 with a named service manager | Fifteen minutes | Revenue-carrying or regulated workloads where downtime is counted in money |
Transparent reporting
A monthly pack covering availability, incidents by cause, work completed, spend against budget and the risks we think you should act on next.
Continuous improvement
A share of every month goes to removing the cause of recurring tickets, so the service gets cheaper to run rather than more expensive.
No lock-in
Runbooks, infrastructure code and monitoring configuration are yours and stay in your repositories. Exit is a handover, not a rebuild.
How it starts
Onboarding takes a few weeks, not a quarter
We do not take on a workload we cannot see. Onboarding exists to get monitoring, access and documentation to a state where the commitments in the table above are honest.
- Discovery of what is running, what it depends on, who owns it and what has broken before.
- Instrumentation so that failures are detected by us rather than reported by your customers.
- Runbooks for the known failure modes, written with your team so nothing lives only in one person’s head.
- Access and separation agreed, with our activity logged against named accounts, never shared credentials.
- A rehearsal of one incident and one restore before the service formally starts.
Local managers, global delivery
Project and service managers are locally available and work closely with our clients in the USA, with engineering following the sun so overnight work happens overnight.
The team that built it
Where we delivered the platform, the people who operate it already know it. Where we did not, discovery is how we earn that knowledge before making promises.
An extension of your team
The same working model as our project engagements — in your stand-ups and your ticket queue, not a supplier you email and wait on.
What is currently keeping someone on your team awake?
Tell us about that one workload. We will scope the tier it needs, what onboarding would involve and what it would cost each month, before you commit to anything wider.