Enterprise Content Management

Management & collaboration

The primary purpose of an enterprise content management system is to manage your company’s documents. The best solutions provide metadata management, letting you find documents by searching keywords instead of sorting through endless folders, and full-text search that can look inside entire documents.

A way to enhance the workflow process is equally critical. You want a system that removes the need to get up and track someone down: the best systems let you create a designated route for documents to follow, ensuring content is approved and reviewed by the appropriate people. Many integrate directly with office tooling and send email notifications when documents need approval or editing.

Document tools & integration

Document management systems give you full access to your company’s documents, allowing you to view and make any necessary changes to files. Version control lets you access the most recent version of a document as well as view previous versions.

Document management solutions also allow you to collaborate with other employees, editing documents together asynchronously.

Security & compliance

Security is critical when you are working with confidential information. The best systems let you set permissions on who can and cannot access documents, and allow specific employees to check documents in and out.

The most capable solutions offer auditing: you can see all recent activity on documents — who has viewed a document, who has changed it, and who has shared it with whom.

Help & support

When working with important information for your company, you need help available if there are technical issues. Reaching a support representative by telephone and email is a benefit, and online FAQs are a bonus, providing immediate answers to questions as they arise.